At 9s app, your privacy matters as much as your next big win. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
We collect only what we need to run your account and process your PHP transactions securely. We do not sell your personal data to third parties. You have the right to access, correct, or request deletion of your data at any time by contacting us at [email protected].
When you register and play on 9s app, we collect personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During your use of the platform, we automatically gather technical data including your device type, operating system, IP address, browser type, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotional activities on the platform.
The personal data we collect is used primarily to create and manage your 9s app account, verify your identity, and process your financial transactions in PHP. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy. Technical and usage data helps us analyse platform performance, fix bugs, and personalise your gaming experience based on your activity history. Where you have opted in, we may use your email address or mobile number to send you promotional communications about new games, bonuses, or platform features — you can opt out of these at any time through your account settings or by contacting [email protected]. We are also required by Philippine law and our licensing obligations to retain certain records for compliance, anti-money laundering (AML) checks, and responsible gaming monitoring purposes.
9s app does not sell, rent, or trade your personal information to any third party for their own marketing purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies when legally obligated to do so. If 9s app undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with third-party advertisers or data brokers.
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, and sensitive financial data is handled through PCI-compliant payment infrastructure. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security audits and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 9s app account and to keep your login credentials confidential at all times.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal data that we are committed to upholding. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated data in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. To exercise any of these rights, please contact our Data Protection Officer at [email protected] and we will respond within the timeframe required by applicable law.
9s app uses cookies and similar tracking technologies to enhance your experience on our mobile platform and website. Essential cookies are necessary for the platform to function correctly — they enable you to log in, maintain your session, and use core features without interruption. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise, helping us continuously improve the service. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of your account. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour outside of the 9s app platform.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, our licensing conditions, and legitimate business purposes such as resolving disputes or preventing fraud. Financial transaction records are typically retained for a minimum of five years in accordance with AML regulations applicable in the Philippines. If you request account closure, we will deactivate your account and begin the process of anonymising or deleting your personal data, except where retention is required by law. You will be informed of the applicable retention period when you submit a deletion request. Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable in the Philippines. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the 9s app platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at [email protected].
Straight answers to what Filipino players most often ask about data and account privacy.
No — 9s app does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We only share limited data with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and they are contractually required to keep your data secure. Your information is never passed to advertisers or data brokers. If you have concerns about how your data is being used, you can contact us directly at [email protected] and we will address your query promptly.
You can exercise your data rights under the Philippine Data Privacy Act by contacting our Data Protection Officer at [email protected]. Simply state whether you are requesting access to your data, a correction, or a deletion, and include your registered account email address so we can verify your identity. We will acknowledge your request and respond within the timeframe required by applicable Philippine law. Please note that some data may need to be retained for legal or regulatory reasons even after an account closure request, and we will inform you of any such limitations when processing your request.
Yes — all financial transactions on 9s app are processed through PCI-compliant payment infrastructure and encrypted using SSL/TLS protocols. We do not store your full card or banking credentials on our servers; payment data is handled directly by our certified payment processing partners. Transaction records in Philippine pesos (PHP) are retained securely for the period required by AML regulations, but access is strictly limited to authorised personnel. If you ever notice an unauthorised transaction on your account, contact [email protected] immediately so we can investigate and take appropriate action.
Now that you know how we protect your privacy, join thousands of Filipino players already enjoying slots and live casino games. Registration is free and all transactions are in PHP.